Posted
Technical Success Manager
by Zscaler
- Cybersecurity
- Cloud Security
- Enterprise Security
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Introduction
We are looking for a Technical Success Manager to join our team. This is a hybrid role based in Germany reporting to the Sr Manager, Technical Success Management in the Customer Success Organization department. You will guide customers through their Zero Trust journey as the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives. Your role centers on providing expert advice, building relationships, and ensuring successful solution adoption.
Tasks
- Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
- Build relationships with stakeholders, conduct reviews, and identify growth opportunities
- Anticipate challenges, provide proactive recommendations, and mitigate risks
- Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
- Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience
Requirements
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- 5+ years of experience in customer-facing roles with a blend of technical expertise and account management, including product feature implementations and best-practice adoption
- Experience with operating systems such as Linux, Unix, and Free BSD
- Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
- Knowledge of protocols including HTTP, SMTP, FTP, and DNS
- Experience utilizing AI-powered customer success platforms or predictive analytics tools to proactively identify customer adoption risks, anticipate technical escalations, and optimize retention strategies
- Experience running discovery discussions, building High/Low level design, and managing large-scale deployments or migrations
- In-depth understanding of enterprise networks, cloud security technologies like SASE, SSE, and ZTNA, and authentication protocols such as SAML, LDAP, and OAuth
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!