Senior Technical Delivery Manager

Appian is seeking a hands-on Technical Delivery Manager to take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian's cutting-edge platform.

• Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations.
• Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines.
• Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support.
• Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources.
• Work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption.
• Play a significant role in supporting new business software and services opportunities.
• Play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian's values.
• Work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian.

• Significant experience delivering enterprise technology solutions within banking or financial services.

• Health coverage
• Life and disability insurance
• Employee Assistance Program (EAP) with free mental health support
• Employee Stock Purchase Program (ESPP)
• Lifestyle allowance
• Tuition reimbursement
• Family-forming benefits
• Retirement/pension plan
• Wellness dollars
• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.