(Senior) Account Manager

We're strong at landing new customers. Now we need to get excellent at growing them. Expanding within the customer base is one of Tacto's biggest growth levers, and we're building it out for the long term. Most mature B2B companies generate 50%+ of their revenue from existing customers - we want to capture more of that potential, and we're strengthening the team to get there. As Account Manager, you'll be a driving force behind our expansion motion: identifying and closing upsells, cross-sells, and strategic price increases across our customer base, and helping build and sharpen the playbook as we scale it. You'll work between Sales, Customer Value, and Product, spotting growth opportunities and turning them into revenue. This is your chance to build and grow a crucial commercial function at one of Europe's fastest growing industrial AI companies.

• **Own deals end-to-end:** Identify opportunities, build business cases, run negotiations, close deals. Manage contracts and pricing logic.
• **Master account intelligence:** Read customer dynamics, map stakeholders, understand politics. Know when to drive expansion yourself vs. when to bring in AEs or Customer Value. Identify perfect timing for upsells.
• **Coordinate across functions:** Coordinate with Sales (pipeline), Customer Success (value-delivery), Product (what to sell), and Finance (forecasting) to drive expansion deals
• **Own forecasting and planning:** Build accurate expansion forecasts. Coordinate deal timelines. Keep the business informed and on track.
• **Translate roadmap into revenue**: Work with Product and Marketing to turn new modules into concrete expansion conversations with the right customers at the right time.
• **Help building the function as it scales:** Turn what you learn into reusable process, qualification criteria, pricing guardrails, forecasting templates, rules of engagement with Sales and Customer Value. Where the playbook doesn't exist yet, you help writing it

• **2-4 years in high-performance environments:** A proven track record of hitting, and significantly overachieving, quarterly or yearly commercial targets, in account management, sales, or a customer success role with a real commercial component.
• **Proven commercial track record in** B2B SaaS companies.
• **Extremely smart and driven** – you connect dots quickly, learn fast, and push hard to win
• **Excellent stakeholder management** – you navigate complex organizations, build relationships with senior buyers (Heads of Procurement, C-Level), and align internal teams
• **Negotiation toughness** – you hold your ground in price discussions without burning bridges
• **Process-oriented** – you own details: contracts, terms, renewal dates, forecasting
• **Genuine interest in industrial procurement** – you want to understand how manufacturing companies work and speak their language
• **Native German + fluent English**

• Money: Competitive salary & equity in the company with real upside, so you are invested in our success
• Workplace: A vibrant in-office culture (> 4 days/week) in a beautiful office in central Munich
• Development: A development budget and regular exposure to exceptional people, e.g., Lunch & Learns, peer mentoring, external speakers
• Time off: 26 + 4 vacation days per year (4 fixed "company rest days") as well as regular off-sites and team events
• Health: Wellpass membership, of course, a fruit basket (!), and access to Jobrad, for your health
• Family & Social Security: Voluntary pension contribution, voluntary KITA subsidy for your children