Implementation Consultant

Our Implementation Consultants start the customers journey after signature working with our top customers. They own the customer relationship and are responsible for a successful deployment of Samsara's solution. You understand the value they are trying to achieve and work with them to define and deliver a project plan to achieve this.

Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.

Will require travel to customer sites for up to 30% of the time, which may include overnight stays.

• Be the Samsara advisor, managing the deployment of Samsara technology to customers, enabling customers to achieve quick time to value in their investment
• Lead solution workshops to develop L1 processes for business process
• Guide customers through change management processes including policy, comms and training
• Run training sessions, demonstrate Samsara's technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers

• 2+ years of experience in an implementation consultant, project manager, or onboarding role. Enterprise SaaS and hardware experience preferred
• Strong project management skills with ability to follow methodologies
• 2+ years experience supporting or working with technical products
• Solutions-oriented with strong problem-solving & project management skills
• Excellent consultative skills with experience in end-to-end system implementations
• Experience managing >20 implementations/projects at a time
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Fluency in English and German (spoken and written) is a mandatory requirement for this position
• Strong bias for action, the ability to think big, with insistence on high standards
• Change management delivery experience
• Experience using AI or automation into CS workflows to drive measurable productivity improvements.

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company