Head of Renewals

As our Head of Renewals (m/f/d), you will be the architect of our renewals engine. You won't just manage a growing team of commercially-minded Renewal Managers - you will be the driving force behind protecting and expanding SoSafe's recurring revenue base. Your team owns the late-stage commercial conversation: pricing, contract terms, and hard negotiation. Your counterpart in Customer Success Management owns adoption, value communication, and problem triage - your job is to make sure that handoff is seamless, so that by the time a renewal reaches negotiation, the commercial case is already strong. Your mission is to build a predictable, commercially rigorous renewal motion that defends Gross Retention, unlocks Net Revenue Retention, and turns contract renewal into a strategic moment rather than an administrative one.

• Lead, mentor, and empower a growing team of Renewal Managers, fostering commercial rigor, negotiation craft, and the operational discipline to run a book of business like a business.
• Have a sharp eye for risk, prioritizing accounts and interventions that move the needle on GRR and NRR while phasing out low-impact activities to keep the team focused on what truly protects the business. Ensure that pricing frameworks, discount governance, and contract terms are perfectly aligned with our growth targets.
• Drive late-stage, high-stakes renewal negotiations - holding firm, defensible commercial lines while finding creative paths to close.
• Build a tight operating rhythm with the Customer Success Management team, ensuring clean handoffs on account health, adoption signals, and open issues, so your team walks into every negotiation with full context and no surprises.
• Support your team in engaging with and influencing executive stakeholders with budget ownership and decision making authority.
• Work closely with Customer Success, Sales, and RevOps teams to ensure seamless account handoffs, accurate forecasting, and coordinated commercial strategy.
• Actively develop our renewals playbooks and best practices - roll up your sleeves to improve processes operationally.
• Personally manage selected high-value or at-risk renewals to lead by example and protect our most strategic accounts.

• At least 5 years of experience in Renewals, Account Management, or a commercial Customer Success capacity within the SaaS environment, ideally with a focus on complex security solutions.
• At least 2 years of management experience and passion about coaching a team to peak commercial performance.
• Cut through complexity to decisive action, ruthlessly prioritise the interventions that actually move GRR and NRR, and have the courage to kill low-impact activity.
• Turned around a losing deal, a slipping forecast, or a difficult renewal before, and you know the difference between persisting and knowing when to cut losses.
• Comfortable holding firm, defensible commercial lines under pressure - contract negotiation, pricing methodology, and discount governance are second nature to you.
• Own your setbacks, actively seek out feedback, and change your approach based on it rather than repeating the same play.
• Concise, structured, and precise communicator - whether it's a Slack update, a customer negotiation, or a business review with your Head of Department.
• Use AI and modern tooling to change how you and your team work, not just to work faster, and excited to build for a scale-up that thinks AI-first.
• Communicate with full professional proficiency in both German (native or bilingual level) and English.
• Experience negotiating enterprise renewals in a cybersecurity or compliance-driven market.

• Flexible hours, 33 vacation days, and parental leave support
• Access to Open Up, corporate discounts
• Virtual events, collaborative team activities, and opportunities for local meet-ups
• Tech equipment, referral bonuses, an individual development budget, dog-friendly HQ