Founding Product Success Manager, Head of CS Track

As our Founding Product Success Manager, you will sit between our customers and product team. You will own customer success after the initial sale while also playing a hands-on role in shaping and improving the product.

This is not a traditional Customer Success role. You will work directly with customers, understand their problems in depth, and work with our engineers to turn those problems into product improvements.

• Own the customer relationship after the initial sale, from onboarding through successful adoption and long-term partnership
• Build strong relationships with users, champions, and senior stakeholders at large Mittelstand companies and Tier-1 enterprises in the DACH region and beyond
• Spend significant time with customers to understand their workflows, problems, and product needs
• Drive product adoption across customer teams and help users integrate BoWatt into their day-to-day engineering processes
• Ensure customers get measurable value from BoWatt by regularly reviewing progress, identifying blockers, and developing practical solutions
• Run operative product management for customer-driven improvements: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementation
• Test new features with customers, collect feedback, and iterate together with the product and engineering teams
• Own customer-facing software incidents and bugs end-to-end, from initial investigation and reproduction through prioritization and resolution with engineering
• Identify opportunities to expand BoWatt within existing customers across additional teams, use cases, and business units
• Bring structured customer feedback into the product team and help shape our product roadmap
• Build and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer success
• Develop deep expertise in BoWatt's software, customers, and target industries

• At least 2 years of experience in Customer Success, Product Management, Account Management, Implementation, Solutions Consulting, or a similar customer-facing B2B software role
• Alternatively, experience in a technical customer-facing role at an industrial manufacturer, engineering company, or technology business
• Experience onboarding customers, managing ongoing customer relationships, and driving product adoption
• Experience translating customer problems and feedback into clear product requirements is a strong advantage
• Strong project management skills and the ability to coordinate multiple stakeholders and initiatives in parallel
• Comfortable working with CRM, product management, and customer success tools
• Ability to understand technical products and communicate effectively with both technical users and business stakeholders
• Fluent German required; English is our internal working language
• Manufacturing, engineering, product management, and/or startup experience is a bonus

• Competitive salary based on experience
• 25 vacation days per year, plus public holidays
• Company retreats
• Significant ownership from day one
• Direct exposure to customers, product, and engineering
• The opportunity to help define how Product Success works at BoWatt as we scale