Customer Success Manager (f/d/m)

We are looking for a **Customer Success Manager** to join our team. Moving beyond traditional account management, this role requires an operational partner to drive post-transaction delivery, manage cross-functional workflows, and convert front-line client insights into scalable sales enablement. You will combine high-touch client support with rigorous execution to ensure enterprise buyers experience seamless value at every stage.

• Manage end-to-end post-transaction execution, serving as the primary liaison for clients on retirement coordination, custom reporting requests, and finance operations including invoicing queries.
• Proactively identify supply delays and operational risks, developing swift mitigation strategies and partnering with Account Executives to deliver clear, solutions-focused client communications.
• Maintain rigorous data hygiene across Salesforce and our platform while systematically uncovering expansion and upsell opportunities to drive recurring account growth alongside Sales.
• Deliver high-touch client support and troubleshooting, rallying internal cross-functional teams to streamline deliverable timelines and ensure seamless execution.
• Synthesize front-line client feedback to inform product roadmaps, while translating real-world best practices into enablement resources that prepare Account Executives for pre-sales conversations.
• Partner with Sales and Marketing to execute strategic client communication campaigns that keep complex corporate networks, suppliers, and subsidiaries engaged long-term.

• 2–7 years of experience in client-facing operations, enterprise account management, or B2B customer success, with a track record of driving flawless post-transaction execution.
• Exceptional project management capabilities and operational discipline, with the proven ability to structure complex deliverables and manage a broad, dynamic scope of responsibility.
• Highly analytical mindset with a strong command of data and reporting, capable of translating complex metrics into polished, reusable client-facing assets and frameworks.
• Polished verbal and written communication skills, with the executive presence required to confidently engage and align senior external stakeholders.
• Operational proficiency with Salesforce and modern CRM architecture to maintain rigorous data alignment across client management platforms.
• Fluency in German is a plus, alongside a foundational understanding of carbon markets, sustainability regulations, or evolving corporate climate frameworks.

• **A mission that matters:** Work alongside international teams combining finance, tech, and climate science professionals to direct capital toward the world's most critical climate assets.
• **Accelerated growth:** We are scaling fast, and your career will too. Take opportunities to lead cross-functional initiatives and expand your strategic influence.
• **True ownership:** We are building in a brand-new market, meaning many of our best practices don't exist yet. If you see a better workflow, tool, or strategy, you have the autonomy and backing to build it.
• **An empowering environment:** We bring together diverse global perspectives, knowing that solving complex climate challenges requires a wide mix of backgrounds and expertise.
• **Real enterprise impact:** Transform how global corporates approach sustainability. CEEZER hosts 50Mt+ of vetted carbon credits across all pathways, all backed by sophisticated data and institutional-grade risk management.
• **A net-zero career:** We practice what we preach. From your first day, we fully offset your personal and professional carbon footprint because sustainability is how we operate.