Customer Success Intern (German Speaking) (m/f/d)

As a key growth accelerator, A11 partners with Europe's most ambitious startups and scaleups, corporates, and SMBs to connect them with top-tier talent ready to make an impact. We're looking for a motivated Customer Success Intern (German Speaking) (m/f/d) to join and support the Customer Success team at one of our Ecosystem Companies. As a Customer Success Intern, you'll support the post-sales customer journey for the DACH market, helping to enhance customer lifetime value, improve customer experience, and contribute to the company's market expansion.

• Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating customer lifetime value
• Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements
• Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence
• Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small
• Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps
• Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience

• Enrolled in a university or recently graduated and looking to gain work experience in a fast-paced, venture-backed environment (minimum 6 months)
• Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling
• Motivated and passionate about new ideas, with a creative, solution-oriented mindset
• Excellent analytical and communication skills in German and English
• C1 German is required for this role
• Hands-on and execution-driven, ready to shape outcomes in a fast-paced environment
• Ready to make a significant impact on the customer success architecture and contribute directly to the company's mission in the DACH market

• Fulfil a role with entrepreneurial freedom and take a pre-validated business model to the next level
• Join an experienced founding team of serial and 2nd-time founders
• Attractive base and bonus compensation program
• Collaborate with top-tier investors and angels (incl. various unicorn founders) as well as leading market experts