Account Director, Startups

OpenAI is seeking a highly motivated and experienced Account Director to join our Startups Go To Market team. You will play a critical role in owning relationships with top startup customers and supporting them in building successfully on the OpenAI platform.

We believe that many of the most disruptive and category-defining AI applications will be created by startups. The Startup Go To Market team's mission is to help startups harness the power of AI models to drive these advances. You will support startups building effectively with OpenAI's APIs, and provide access to OpenAI teams and expertise to support their growth.

This role is a mixture of technical understanding, vision, partnership, and strategy. You'll be responsible for serving as the primary relationship owner for a set of strategically important startup customers, as well as working across the OpenAI organization to help these startups accelerate their progress and be successful using our models. You'll work cross-functionality with product, research, engineering, support, and solutions architecture to help customers get the most out of our models.

• Manage a portfolio of startups accounts, developing and executing strategies for a comprehensive account plan.
• Partner with solutions and research engineering to build and execute complex customer programs and projects.
• Own a consumption revenue target.
• Manage consumption revenue forecasts.
• Analyze key account metrics to create reports and provide insights to internal and external stakeholders.
• Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies.
• Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering.
• Serve as an advocate for improving the startup experience building with OpenAI, synthesizing product feedback from insights captured from our work with startups.
• Closely monitor the industry landscape and startup landscape to contribute to product roadmap and other corporate strategies.
• Support the recruitment and onboarding of other teammates.
• Support the development of company culture.

• 6+ years selling platform-as-a-service and/or software-as-a-service.
• Designing and executing complex deal strategies.
• Experience working in or around the startup ecosystem, preferably as either a founder of a startup, an employee of a startup, or someone who worked with startup customers.
• Supporting the growth of fast-growing, high-performance companies.
• Working directly with C-level executives.
• Communicating technical concepts to customers and internal stakeholders.
• Leading high-visibility customer events (CAB, conferences, product launches, etc.).
• Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence.